Ep. 82 – How to Provide Outstanding Customer Service (& Why It’s Necessary) – with Keith Magness
Keith Magness is an accident a car, truck, and motorcycle accident attorney, and providing outstanding client service is the hallmark of his practice. We discuss strategies for running a solo practice, the most important of which is how you form relationships with existing clients.
Resources:
- Connect with Keith: MagnessLaw.com | klm@magnesslaw.com
- Listen to episode 22, where Lisa Solomon discusses Now Counsel Network
- NetDocuments – Online & Paperless Document Management
- Fujitsu ScanSnap Document Scanners
- Crisp Video – Video Production & Marketing Services
- Ruby Receptionists – Online Call Answering Service
- Clio – Case & Practice Management Software
- Xero – Accounting Software (integrates well with Clio)
If you’ve enjoyed the podcast, please head to iTunes and leave a rating & review for the show! It only takes a moment, and really helps me to reach new listeners. You can also head to the website at TheLawEntrepreneur.com for more information on the podcast and my legal services.
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Thank you to our sponsors!
- Daylite by Marketcircle – business productivity apps specifically for Apple products, with cloud syncing between your Macs, iPhones, & iPads
- Spotlight Branding – Web presence and branding for law firms – Get a FREE web assessment at spotlightbranding.com/tle
Production & Development for The Law Entrepreneur by Podcast Masters